Virtual Tutoring
Refund Policy
One-on-One Sessions
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Cancellations with 24+ hours’ notice: Eligible for a full refund or rescheduling at no additional cost. Cancellations within 24 hours: Non-refundable. Rescheduling may be considered on a case-by-case basis for emergencies only. No-shows: No refund or rescheduling offered.
Group Lessons
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Non-refundable once booked. Due to limited space and the fixed schedule of group lessons, we do not offer refunds for missed or canceled group sessions.
Monthly Subscriptions
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Refunds are not issued for partially used subscription periods. You may cancel your subscription at any time to prevent auto-renewal for the following month.
If tutoring is canceled by the tutor, a refund or credit for the missed session will be applied.
Tutor Cancellations
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If a tutor needs to cancel for any reason, you will receive the option to reschedule or receive a full refund for that session.
Note: All refund requests must be made in writing via [insert email or contact form] and will be processed within 5–7 business days.